Service Desk

Know exactly where your repair or parts order stands.

Every downtime ticket and every parts order gets a number the day it opens. Look it up any time — technician assigned, part ETA, and which route day it lands on.

Ticket number, organization, or machine

4 tickets shown — all active tickets

Repair · PA-4821

Sun Prairie Area School District

Tennant T7 — Serial 11492847

Tech en route

Owner

Dave R. — Maintenance Technician

Next step / ETA

On site tomorrow, 9:00 AM

Last update

Today, 7:42 AM

Mon 3:10 PMDowntime ticket opened — scrubber not holding solution.
Mon 4:05 PMDiagnosed remotely: solution valve and squeegee assembly.
Tue 7:42 AMParts pulled from van stock. Tech routed for Wednesday AM.

Parts Order · PA-4796

Mercy Health — Rockford, IL

Nilfisk VP600 HEPA filter kit ×12

Shipped / out for delivery

Owner

Auto-Replenish program

Next step / ETA

Delivering Thursday on the route

Last update

Yesterday, 2:15 PM

ThuAuto-replenish triggered by usage cadence.
FriOrder confirmed against pre-approved catalog pricing.
MonShipped to the service van for Thursday route delivery.

Repair · PA-4750

Valparaiso Community Schools, IN

Gausium Scrubber 50 — Unit 03

Waiting on parts

Owner

Dave R. — Maintenance Technician

Next step / ETA

Part ETA Friday; loaner on site now

Last update

Today, 6:30 AM

Last WedLiDAR sensor fault reported through telemetry.
Last ThuOn-site visit — sensor module confirmed failed, loaner delivered.
MonWarranty part ordered from manufacturer. ETA Friday.

Parts Order · PA-4712

Waukesha School District

Pad library restock — 4 buildings

Complete

Owner

Van Stock program

Next step / ETA

Delivered and signed

Last update

Last Friday, 11:20 AM

TuePO submitted through the district portal.
WedPicked and staged for the Waukesha County leg.
FriDelivered to all four buildings, receipt signed.